Refunds + Cancellations

In-Store / Click + Collect Orders

All of our products are freshly prepared + inspected by our team prior to being displayed in the shop for purchase. We are confident that when our products leave our hands into yours, they are in perfect condition.

If there is an issue with any part of your order purchased at bagels + schmear, please let us know by emailing us at hello@bagelsandschmear.co.uk within 24 hours of your purchase, with photographic evidence where applicable. Where an issue relates to the condition of a product and cannot be captured in a photograph, please return the affected product to the shop for inspection.

If you do not let us know of a problem within 24 hours from the time you purchased the goods, or if you dispose of any affected goods without having first obtained photographic evidence or returned the product for inspection where applicable, we will not be able to accept your claim. bagels + schmear will not accept liability for any complaints made after this time.

Once your Click + Collect order is placed, you will have until 24 hours before the collection time to edit or cancel your order. If you realise you want to edit your order or are not able to collect after the cut-off time has passed, please contact us by emailing hello@bagelsandschmear.co.uk and we will do our best to accommodate. If we have started preparing your order within the 24-hour period, we cannot offer a refund.